Cloister Road Surgery
The doctors and staff at Cloister Road Surgery in West London are proud to offer the highest standard of patient-centred healthcare. We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.
We encourage patients to be as well informed as possible about their own health. There is a great deal of information and resources available through links on this site.
Please note that our Surgery has introduced
a Triage Telephone System
Patients telephoning to ask for an emergency appointment will be asked to confirm their telephone number. They will then be called back by a Doctor who will discuss the problems with them. In many cases it is hoped that the matter will be resolved on the telephone without the need for the patient to visit the surgery. This will save time for both the patient and the practice.
In those instances where the patient and Doctor agree that an appointment is necessary; one will be made by the Doctor, normally later that day.
In addition to being asked to confirm your telephone number, receptionists will ask patients for brief details of the reasons for their request, whether they require advice or wish to be seen. This will allow the Doctor to prioritise the calls that, for example, someone reporting severe pain or a sick child will be attended to before someone with a query regarding their medication. If you would rather not discuss things with the receptionist then you can decline to give this information, stating it is private, but you should be made aware that this will make it more difficult for the Doctors to prioritise your call appropriately.
Doctor Triage will only apply to emergency appointments. The advanced bookings will not be affected.
Please ensure we have your up to date contact details, including telephone number.
Do you have a home care package?
If you or a friend/family member has carers coming in to help daily or less often, Healthwatch Ealing would be very interested to know whether you are happy with the services provided. Please ask at Cloister Road reception if you would be happy to complete a questionnaire describing your experiences. No personal details, such as name, are needed.
Are you a carer? Please let us know
A carer is someone who spends a significant proportion of their time providing unpaid support to family or friends. This could involve caring for a relative, partner or friend who is ill, frail, disabled or has mental health or substance misuse problems.
If this applies to you, please let us know at the surgery so that we can offer help. The Ealing Carers' Centre can offer a great deal of support and is now close by at Sycamore Lodge in Acton. For more information about the Carers' Centre and other information for carers, go to the 'Latest News' section and then choose 'For Carers' under Further Information.
There is a Carers Forum meeting on Friday 9th December 10.00-12.00 at the Carers' Centre, Sycamore Lodge, 1 Edgecote Close, W3 8PH. All carers very welcome - just turn up (no need to book). Enquiries 0208841566.
Please join us On Thursday 15th December for carol singing under the tree in Trafalgar Square 6-7pm. Friends and family are very welcome!
Care Quality Commission inspection
We would like to thank our staff for their hard work and all our patients for their support during our CQC inspection on Thursday 28th April. Inspectors told us that they were impressed by what they saw and what our patients said about their experience of care and their contribution as members of our Patient Group. They reported that standards were 'good' in each of 5 areas (safety, effectiveness, care, response to people's need and leadership) and for each of the 6 population groups of patients they looked at (older people; those with long term conditions; families, children and young people; working age/retired/students; and those whose circumstances make them vulnerable).
You can read a short summary of their findings on the Latest News tab and download the full report from a link on that page.
Cloister Road surgery is working with Patient Champions in health-related areas of interest to our patients. We now have Epilepsy and Carers Champions. These volunteers are happy to encourage confidence and share their knowledge and experience with the wider patient community. They often also have information about local and national patient support groups. Many patients are interested in a particular health-related areas because they may be:
- newly diagnosed
- living with a conditions themselves, or
- caring for someone else
Patient Champions will do their best to:
- give a voice to Cloister Road patients with similar interests and concerns
- share information from a variety of reliable sources
Patient Champions will not try to:
- act as an expert in this area
- give clinical advice
If you would like to contact the Epilepsy or Carers Champion, please email email@example.com or firstname.lastname@example.org - otherwise leave your name at reception if you would rather the Champion contact you by post or 'phone.
The Department of Health now requires us to publish average NHS earnings for every GP in the practice. We don't understand why, as no other professional group has to do this.
However, in the last full financial year (2014/5), GPs at this surgery earned an average of £24,142 per year. During that year, 2 full time GPs, 6 part-time GPs and 2 maternity locums worked here.
The Partners at Cloister Road are currently earning less than this average to sustain salary levels as far as possible for the rest of the team. Everyone is working very long hours under increasing pressure. We are very fortunate in our well qualified and loyal team, and are proud of the standard of care they offer patients. We are, however, very concerned about the national recruitment crisis in general practice and that so many young doctors are either choosing not to train as GPs or are leaving the country to seek a better future elsewhere.
Get involved - we welcome feedback
There is an active Patient group which welcomes new members. In the past this has been mainly an online group which stays in contact through email, but we have started to meet face to face twice a year (spring and early autumn). Please do consider joining us - a quick email to the secretary (email@example.com) will do the trick.
Information for students
If you started college or university in 2016, you need to get the Men ACWY vaccination for protection from Meningitis and Septicaemia. You may also need MMR vaccination for protection from Measles, Mumps and Rubella.
To book an appointment or for further information call us on 0208 992 4331.
Family and Friends test
We always welcome your feedback, suggestions and comments about the services we offer you. To take the quick Family and Friends Test, please click here
Online access for patients
We are now very pleased to be able to offer patients the opportunity to make appointments online. If you would like to take advantage of this opportunity please register at reception. You will need to show identification including photo ID (choose 2 forms of ID from passport, photo driving licence or bank statement).
Online access will mean that you can make appointments whenever you like. It should also improve access to patients without online facilities, as the telephone lines should be less busy.
Once registered, just click on the systmonline image at the bottom of the screen to gain access.
How the NHS uses and shares your records
The NHS plans to extract personal and clinical information from the records that we hold about you.
For most patients, there are currently 2 different programmes to extract such information:
- Summary care record
Please take the time to read about these programmes by CLICKING HERE .
You have the right to opt-out of the data extraction process.
Downloadable Information and Forms
The practice sometimes suggests that patients look at information leaflets, or complete health forms. This may be, for example, when new patients join the practice, when there are new NHS changes or when the surgery can offer a new service. You will find information and forms you can download, complete and return to reception by CLICKING HERE
You will find links to other sites (such as Epilepsy Action, Ealing eClinic) in the Further Information pages.
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(Site updated 07/12/2016)