Appointments

We strive to provide continuity of care to our patients. You can book with a doctor of your choice, however there might be a wait for this. If you need to be seen urgently, we will aim to provide a consultation with the doctor on duty. Our reception team are asked to find out the reason for your appointment to be able to signpost you to the most suitable appointment. Please help us to help you. We have a zero tolerance policy towards any physical or verbal abuse towards our staff.

 

How to Make an Appointment

Appointments may be arranged in several ways:

Online

Submit an online consultation for  respond by the end of the next working day.

Click on this link to proceed: https://cloisterroadsurgery.webgp.com/

Patients can book appointments up to 4 weeks in advance using Airmid / Systm Online.

By Phone

Patients can book an appointment by calling reception on 020 8992 4331.

Please note: Our phone lines are extremely busy, so if the problem you are calling with is not urgent, please call us after 10am. Thank you for your co-operation.

Because we constantly want to improve what we do, all our calls to and from phone number 020 8992 4331 are recorded.

In Person

Patients can visit the surgery and book an appointment with the receptionist.

Who do I see?

For information on how best to be seen at the Surgery, select the service or condition you require.

Appointment Types

We offer a range of different appointments at the surgery:

Routine appointments and Clinics
Pre-bookable up to 4 weeks ahead

We offer two types of routine appointments:

  • Face to face appointments
  • Telephone appointments
  • On the day routine appointments

Every weekday we release a number of routine same day appointments at 8am.
Please be aware these are in high demand and book up quickly.

Weekend/Commuter appointments at our local GP access centre

We offer a limited number of appointments to see a doctor or nurse at the Florence Road Surgery in Ealing. Talk to the practice receptionists to find out more or to book an appointment, subject to availability.

See Ealing GP Access Centres for further details.

Same day emergency appointments

If you have an urgent problem, our reception staff can inform the duty doctor so that they can contact you and see how best to deal with the problem. At busy times there may be a long delay before the duty doctor is able to contact you. It is really helpful if you can tell the receptionist a bit about your problem and why you think it can not wait. This information helps the on call doctor prioritise calls based on clinical need. The doctor may ask you to come to the surgery for a face to face assessment depending on the problem.

Please make sure we have the correct contact details for you and that you will be able to answer when the doctor calls. If your condition deteriorates while you are waiting, please call us back so the duty doctor can be informed and your call can be prioritised accordingly. For more advice about what to do in an emergency, please visit our Emergencies page


Appointment Punctuality Policy:

 

Late arrival for appointments can result in surgeries running late and cause inconvenience to others.

 

  1. If patient is late less than 5 minutes for an appointment, will be seen.

 

  1. If patient is late between 5-10 minutes, patient may be asked to rebook or wait until the end of surgery to be seen.

 

  • The receptionist may need to speak to the clinician first to see if they are able to accommodate patient.

 

  1. Patients who arrive more than 10 minutes late for their appointment will be asked to reschedule their appointment.

 

  • In case of an emergency/ urgent appointment, the receptionist will contact the clinician to decide if patient can be seen at the end of surgery or fitted in at a later time during the day.

Information for Patients:

IF YOU HAVE BEEN WAITING FOR MORE THAN 20 MINUTES FOR YOUR APPOINTMENT AND NOT ADVISED OF A DELAY, PLEASE SPEAK TO THE RECEPTION TEAM.