How to Make an Appointment

Appointments may be booked in several ways:


Patients can book appointments up to 4 weeks in advance using Systm Online.

By Phone

Patients can book an appointment by calling reception on 020 8992 4331.

Because we constantly want to improve what we do, all our calls to and from phone number 020 8992 4331 are recorded.

In Person

Patients can visit the surgery and book an appointment with the receptionist.

Who do I see?

For information on how best to be seen at the Surgery, select the service or condition you require.

Appointment Types

We offer a range of different appointments at the surgery:

Routine appointments and Clinics
Pre-bookable up to 4 weeks ahead

We offer two types of routine appointments:

  • Face to face appointments
  • Telephone appointments
    In Jan 2018 we introduced routine telephone appointments. Each doctor has two telephone appointments at the end of their routine surgeries, which can be booked in advance.
On the day routine appointments

Every weekday we release a number of routine same day appointments at 8am.
Please be aware these are in high demand and book up quickly.

Weekend/Commuter appointments at our local GP access centre

We offer a limited number of appointments to see a doctor or nurse at the Florence Road Surgery in Ealing. Talk to the practice receptionists to find out more or to book an appointment, subject to availability.

See Ealing GP Access Centres for further details.

Same day emergency appointments

If you have an urgent problem, our reception staff can inform the duty doctor so that they can contact you and see how best to deal with the problem. At busy times there may be a long delay before the duty doctor is able to contact you. It is really helpful if you can tell the receptionist a bit about your problem and why you think it can not wait. This information helps the on call doctor prioritise calls based on clinical need. The doctor may ask you to come to the surgery for a face to face assessment depending on the problem.

Please make sure we have the correct contact details for you and that you will be able to answer when the doctor calls. If your condition deteriorates while you are waiting, please call us back so the duty doctor can be informed and your call can be prioritised accordingly. For more advice about what to do in an emergency, please visit our Emergencies page