Practice Info

About Cloister Road Surgery

The doctors and staff at Cloister Road Surgery in West London strive to offer the highest standard of patient-centred healthcare. We have thought long and hard about our mission statement which is to care for patients the way they would want their friends and families to be treated.

We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups. We encourage patients to be as well informed as possible about their own health. There is a great deal of information and resources available through links on this site.

Please note that our Surgery has introduced a Triage Telephone System

Patients telephoning to ask for an emergency appointment will be asked to confirm their telephone number. They will then be called back by a Doctor who will discuss the problems with them.

In many cases it is hoped that the matter will be resolved on the telephone without the need for the patient to visit the surgery. This will save time for both the patient and the practice.

In those instances where the patient and Doctor agree that an appointment is necessary; one will be made by the Doctor, normally later that day.

In addition to being asked to confirm your telephone number, receptionists will ask patients for brief details of the reasons for their request, whether they require advice or wish to be seen. This will allow the Doctor to prioritise the calls that, for example, someone reporting severe pain or a sick child will be attended to before someone with a query regarding their medication. If you would rather not discuss things with the receptionist then you can decline to give this information, stating it is private, but you should be made aware that this will make it more difficult for the Doctors to prioritise your call appropriately.

Doctor Triage will only apply to emergency appointments. The advanced bookings will not be affected. Please ensure we have your up to date contact details, including telephone number.

Are you a carer? Please let us know

A carer is someone who spends a significant proportion of their time providing unpaid support to family or friends. This could involve caring for a relative, partner or friend who is ill, frail, disabled or has mental health or substance misuse problems.

If this applies to you, please let us know at the surgery so that we can offer help. The Ealing Carers’ Centre can offer a great deal of support and is now close by at Sycamore Lodge in Acton.

Patient Champions

Cloister Road surgery is working with Patient Champions in health-related areas of interest to our patients. We now have Epilepsy and Carers Champions. These volunteers are happy to encourage confidence and share their knowledge and experience with the wider patient community. They often also have information about local and national patient support groups. Many patients are interested in a particular health-related areas because they may be:

  • newly diagnosed
  • living with a conditions themselves, or
  • caring for someone else

Patient Champions will do their best to:

  • give a voice to Cloister Road patients with similar interests and concerns
  • share information from a variety of reliable sources

Patient Champions will not try to:

  • act as an expert in this area
  • give clinical advice

If you would like to contact the Epilepsy or  Carers Champion, please email crpc.epilepsy@nhs.net or crpc.carers@nhs.net – otherwise leave your name at reception if you would rather the Champion contact you by post or ‘phone.