All posts by Shanker Vijayadeva

Change of Practice Email address – Not to be used for Medical Problems

The practice has a new email address – cloisterroad.surgery@nhs.net

For repeat prescription requests, please use cloister.prescriptions@nhs.net

For safety reasons, we are now strictly not accepting any discussion of medical problems with the new email address. Please submit an online consultation instead using this link:   https://cloisterroadsurgery.webgp.com/

 

Face Mask Exemptions

We are aware that some patients might be understandably anxious about the Government’s announcements around the use of face masks/coverings in various public settings.

GPs are unfortunately not in a position to provide individual risk assessments or letters for patients who feel that they should be exempt from wearing a face mask/covering.

The government guidance on exemptions suggests there is no requirement for evidence for exemption therefore it is sufficient for an individual to self-declare this.

Similarly, practices are under no obligation to provide letters of support for anyone who does not fall under the list of exemptions but considers themselves to have another reason to be exempted.

In respect of public transport, the responsibility for issuing exemptions lies with the transport provider not your GP. Similarly, practices are under no obligation to provide letters of support for anyone who does not fall under the list of exemptions but who considers themselves to have another reason to be exempted.

You can visit the Transport for London (TfL) website to print your own exemption badge/card:

https://tfl.gov.uk/campaign/face-coverings

Government advice on the use of face coverings can be found here:
https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own
https://www.gov.uk/guidance/coronavirus-covid-19-safer-travel-guidance-for-passengers#face-coverings
Some people don’t have to wear a face covering including for health, age or equality reasons. Some transport staff may not wear a face covering if it is not required for their job

We have introduced a new appointment system

Our practice continues to grow and we are working very hard to respond to the ever increasing demand for appointments.

We have been addressing this in several ways by:

  • recruiting more clinical staff
  • introducing ‘on-the-day’ appointments which are released every weekday morning at 8am and are allocated on a first-come, first-served basis
  • introducing telephone appointments with doctors, which can be booked up to 4 weeks ahead of time
  • recruiting a clinical pharmacist who will ultimately be able to see patients requiring medication reviews in certain circumstances
  • making more use of the limited number of evening and weekend appointments available at our local GP access centre, the Florence Rd Surgery

If all available appointments have been booked and you have an urgent problem, our reception staff can inform the duty doctor so that they can contact you and see how best to deal with the problem.

At busy times there may be a long delay before the duty doctor is able to contact you. It is really helpful if you can tell the receptionist a bit about your problem and why you think it can not wait. This information helps the on call doctor prioritise calls based on clinical need. The doctor may ask you to come to the surgery for a face to face assessment depending on the problem.

Please make sure we have the correct contact details for you and that you will be able to answer when the doctor calls. If your condition deteriorates while you are waiting, please call us back so the duty doctor can be informed and your call can be prioritised accordingly. For more advice about what to do in an emergency, please visit our Emergency page.

For more information about our appointment system, please visit our Appointments page.

Improving access to general practice: a limited number of evening and weekend appointments are now available

Patients who are registered at the Cloister Road Surgery can now access a limited number of appointments to see a GP or nurse on weekday evenings (6.30-8pm) or at the weekends (from 8am-8pm). There is also a limited service on bank holidays.
These appointments take place at our local GP access centre: the Florence Road Surgery, Ealing, W5 3TX.

The service is staffed by local GPs from the Ealing area. You are unlikely to see a Cloister Road Surgery GP.

The appointment will be a one off 10 minute consultation which may result in advice and / or treatment. Please note that the consulting doctor is not able to request routine investigations or referrals. If these are considered necessary, a letter will be sent to your regular GP to consider further management.

We would advise that you consent to sharing of your medical record with other NHS services involved in your care at booking. ‘Sharing out’ allows the consulting GP to access your medical history and current treatment. If you do not ‘share out’, the consulting GP will not be able to see your cloister road medical record and they will be less well equipped to assist you. You can read the attached document for more information about sharing your medical record.

Talk to the practice receptionists to find out more or to book an appointment, subject to availability.

Further information is available at www.england.nhs.uk/gpaccess and on the Healthy London Partnership website

Thank you for your feedback on Healthwatch Ealing

Healthwatch Ealing recently published their patient experience report covering 28 practices between July and September 2017.

We couldn’t believe it when Cloister Rd Surgery was joint favourite, right at the top of the list.

We are so grateful to all the patients who took the time to leave feedback on Healthwatch Ealing this summer.

Healthwatch Ealing patient experience report July-Sept 2017