NHS 111 is a service that’s been introduced to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
When to use it
You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation. Call 111 if:
- You need medical help fast but it’s not a 999 emergency.
- You think you need to go to A&E or need another NHS urgent care service.
- You don’t know who to call or you don’t have a GP to call.
- You need health information or reassurance about what to do next
Access to Out of Hours Care
- During December, Covid infections have risen sharply in London and this has led to increased demand for hospital care.
- Please be aware the 111 service is currently under extreme pressure in our area. GP surgeries are open from 08:00 to 18:30 (core hours), except on weekends and bank holidays.
- If you need non-covid medical help during the weekend between 8am and 8pm, please call the extended hours GP service on 020 8280 2785. If you are calling outside these times, please visit www.111.nhs.uk or call 111.
- If you have COVID symptoms, please go to www.111.nhs.uk or call 111.
- In a medical emergency, you should dial 999 as usual. Thank you for supporting the NHS