Appointment Punctuality Policy

 

 

Late arrival for appointments can result in surgeries running late and cause inconvenience to others.

 

  1. If patient is late less than 5 minutes for an appointment, will be seen.

 

  1. If patient is late between 5-10 minutes, patient may be asked to rebook or wait until the end of surgery to be seen.

 

  • The receptionist may need to speak to the clinician first to see if they are able to accommodate patient.

 

  1. Patients who arrive more than 10 minutes late for their appointment will be asked to reschedule their appointment.

 

  • In case of an emergency/ urgent appointment, the receptionist will contact the clinician to decide if patient can be seen at the end of surgery or fitted in at a later time during the day.

 


Information for Patients:

IF YOU HAVE BEEN WAITING FOR MORE THAN 20 MINUTES FOR YOUR APPOINTMENT AND NOT ADVISED OF A DELAY, PLEASE SPEAK TO THE RECEPTION TEAM.